Lead the development and deployment of a process architecture framework and model based on ITIL in an Infrastructure & Operations (I&O) organization.
Lead the deployment of Incident, Problem, Change, Asset, Service Level and Service Request Management processes as part of the initiative noted above.
Lead the design and pilot deployment of a Configuration Management process and CMDB. As part of an IT operations outsourcing transition, the provider adopted and deployed the solution.
Initiated a Business Process Management (BPM) function within an I&O organization that delivered significant process improvements. Achievements included a 50% improvement in IT onboarding and 38% improvement in data center provisioning cycle times.
Established a service and process management discipline as part of a consolidation initiatives of infrastructure & operations functions. Results improved operational effectiveness through a decrease in the number of incidents and reductions in response and resolution times for systems outages.
Developed over 50 service service consumption and performance metrics that created transparency on business unit use of infrastructure services.
Manage a program to develop, initiate and deploy IT operational processes to increase the effectiveness of IT service delivery and reduce the risk of technology disruptions to business product development, distribution and business operations.
Establish a service orientation and framework for IT similar to External Service Provider (ESP) models that Include development of a service catalog, service level agreements and deployment of consumption-based chargeback
SaVard Solutions, LLC
Results that make a difference
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